Ritz Carlton Case Study

RITZ CARLTON CASE STUDY The millennium Group is concerned the Ritz-Carltons seven-spot Day Countdown employee preparedness weapons platform is pr gisting the hotel from increase their occupancy. I phone it is important to not forget the telephone circuit model for Ritz Carlton which has two main focuses: the mortal traveler and the meeting event planners. encounter event planners were seen as the vital a couple of(prenominal) customers. These accounted for 40% of one-year sales. These are crucial to the propagation of the clientele because the meeting event planning funds the functionality of the hotel, while the individual traveler serves towards profit.  On the other side, the business model for Millennium is on residential living and the residential experience, with an expanding upon to well managed hotels for extravagance living. The Mille nnium partners believe that height, stir up and views are what swap apartments as well as coarse service. Now, sounding at the year 2001 financials table, I empennage see that the hotel undone the year with a 65.3% occupancy target; this may fence profit, due to the occupancy rate universe above the breakeven 60%.

From this I can deduct that the septette Day Countdown program is quite successful in breeding the employees to a utile degree, but some loss is til now encountered. This means that the employees teaching program is not successful replete to transform those 5% of dissatisfied customers in h appy customers, and to get hold of the desi! red 88% occupancy. Although, the Seven-Day Program was a worldwide silk hat practice for Ritz Carlton, and after years of turning profits, the hotel would have detailed intellectual to try out a variegate specially since program was an efficient and diligent use of time, I hypothecate this time a change in the length of the training program is a must. new-made methods of training must be introduced. Why? One reason would be the fact that...If you requisite to get a total essay, order it on our website: BestEssayCheap.com

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